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Delivering Legendary Customer Service by Richard S. Gallagher

Delivering Legendary Customer Service

by Richard S. Gallagher

288 pages
Seven steps to legendary customer service.

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Category: Business
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About the Book
Excellent customer service isn't just an art-it is also a science. It goes far beyond human nature and a good attitude, to important communication, transaction and leadership skills that any business can put into practice. This groundbreaking book will give you a whole new perspective on excellent customer service and the factors that drive it.

Delivering Legendary Customer Service: Seven Steps to Success is your guide to creating the same great service experience as the world's customer service leaders, every single day, one customer at a time. It looks at the best practices of legendary customer service in a step-by-step program that you can put to work in your own organization

•Communicate with your customers
•Create a quality service experience
•Handle difficult situations with class
•Manage a service-driven team
•Learn how to execute
•Turn your whole company into the customer service team
•Take care of your most important customer

The seven steps in this book are a blueprint for building a total service culture, and gaining the market success and personal growth that come with it.


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About the Author
Rich Gallagher is an experienced customer service executive and corporate trainer who has been called "one of the founding fathers of modern customer support." His books include The Soul of an Organization (Dearborn, 2002) and Effective Software Customer Support (ITCP, 1995).



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