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CUSTOMER DELIGHT 365 by Brian Monahan


by Brian Monahan

422 pages
Customer Delight 365: Daily Inspiration for Customer-Service Professionals.

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Category: Business:Marketing
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About the Book
Customer Delight 365, a book of wise quotations, personal insights and practical applications, was created after author Brian Monahan experienced a delightful hospitality-industry conference.

Brian, who has served the hospitality industry for more than 20 years, shares his tremendous passion for creating memorable customer-service experiences for his clients.

His aspiration is for businesses and customer-service professionals to join forces to create an inspired vision for customer service: Customer Delight.

“This book isn’t just a collection of quotations. It’s a collection of applications and implementations that you can read, examine and put into action,” says Don the Idea Guy in the book’s Foreword.

The impact of this book is super-powered when you share the quotations and messages with your colleagues in the customer-service industry. Together, you will serve up Customer Delight!



About the Author
Brian Monahan Brian Monahan has served the hospitality industry for more than 20 years. Brian, who is also a certified professional coach, is always ready to serve his customers and his industry colleagues. Unsatisfied with the current state of customer service, Brian shares his inspirations to create delighted and loyal customers.



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