The Joy of Metrics: Harness the Power of Measurement & Visualization to Enhance Your Organizational Resilience Program

by Dawn Grzena & Dr. Bernard Jones

184 pages

This book details the importance of resilience metrics for informed decision-making, offering guidance on selecting relevant metrics, leveraging industry standards, and effectively communicating performance and recovery capabilities.

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About the Book
Senior executives and Organizational Resilience practitioners across organizations continue to focus on understanding their continuity risk profile. Making informed choices about continuity assessment, planning, and overall preparedness is vital. Implementing enhancements can demonstrate continuous and systemic improvement of an organization’s risk posture. Ultimately, organizations need constant and comprehensive visibility across continuity-related activities to support their strategic and tactical decision-making needs. In other words, precise data is required for leaders to make data-driven decisions. This book focuses on the often overlooked aspect of Organizational Resilience metrics. Candidly, when most leaders become interested in these metrics, it’s due to an audit, crisis event, or customer complaint. Yet, the development and publishing of metrics can be daunting. While metrics are a science of statistics, they are also an art. What are the critical metrics best suited for your company culture? What industry-standard metrics can be leveraged? Do organizations continue to struggle to define the best organizational metrics for their Organizational Resilience management programs? How can they clearly understand and articulate the performance of such programs and, most importantly, their ability to recover from a disaster? We have written this book to ease practitioners' strain when they kick off this initiative. From definition to building a plan with a maturity roadmap to learning how to tell the story behind the numbers to execution - this book is the playbook you need to deliver best-in-class metrics.
Reviews
I recently had the pleasure of finishing The Joy of Metrics by Dawn Grzena and Dr. Bernard Jones, CBCP Jones—a timely and essential read. This book is a must for any business continuity, disaster recovery, crisis manager or cybersecurity professional, whether you’re a practitioner, implementer, or manager seeking to enhance your organizations resilience. For years, I've advocated for integrating business intelligence and data into resilience programs, yet too many professionals still struggle with how to do this effectively. It’s disheartening to see surveys where over 70% of practitioners admit they don’t know what or how to measure. The Joy of Metrics offers a valuable starting point, providing foundational frameworks and guidelines on data collection and presentation tailored to various audiences and goals. Even as someone experienced in this area, I found myself taking copious notes—a testament to the book’s practical insights. - Keith (The ProtectEr™) Erwood

About the Author

Dawn Grzena is an expert in Organizational Resilience with extensive experience in advancing programs across industries such as finance, IT, and technology. As a speaker, blogger her focus is on fostering collaboration and bridging the gap between technical and non-technical teams. With a background in psychology and human resources, she brings expertise in crisis management and organizational challenges.

Dr. Bernard A. Jones, CBCP, is a tenured Associate Professor at St. John’s University with over 20 years of experience in homeland security, emergency management, and business continuity. He has developed resilience programs for major organizations. He holds a Doctor of Science degree in Civil Security Leadership, Management, and Policy from New Jersey City University, and his research is focused on organizational resilience. As an active Association of Continuity Professionals (ACP) National Board member, he is dedicated to advancing disaster preparedness and community resilience.