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| Category: Business:Communications |
(requires Adobe Reader)
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| About the Book | |
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Excellent customer service isn’t just an attitude: it is a science, based on known principles of psychology, which dramatically changes how you interact with the people. This groundbreaking book combines research and practice in a bold new approach that will supercharge your customer relationships, your career, and your life. Step by step, Great Customer Connections will show you how to: • Connect immediately with customers from the moment you meet. • Tell people anything without getting them upset. • Learn the secret phrases that always make customers feel great. • Strike the word “no” permanently from your vocabulary. • Become a human “bomb squad” capable of defusing any crisis. • Take command when people are talkative, scattered, demanding and more. • Instantly “speak the language” of each customer’s unique personality. This book will fundamentally change the way you work with the public, with a proven approach that will dramatically improve the service quality, morale and turnover of any customer contact organization.
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| About the Author | |
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Richard S. Gallagher is one of the nation’s leading experts on communications skills. His other books include What to Say to a Porcupine, a national #1 customer service bestseller, and How to Tell Anyone Anything. He has trained over 15,000 people in customer contact organizations of all sizes. |